As a veteran service engineer who joined SANY TRUCK in 2018, ‌Jiang Dongping volunteered to support Armenia, Kazakhstan, and other Eurasian regions at the initial expansion of the company in 2023. Based on his exceptional language skills and technical expertise, he has ensured the stable operation of ‌over 2,000 vehicles‌.

‌1. ‌Missions amid Extreme Cold‌

Stationed on the Siberian plateau, Jiang had long adapted to harsh winters. During an outdoor inspection of parts, he received an urgent call from a agent that a client’s vehicle malfunctioned inside the ‌Arctic Circle‌. Without hesitation, he booked the latest flight to the region. Under ‌-35°C temperature, he checked the vehicle patiently and diagnosed the issue: ‌Crystallized antifreeze clogged the heat sink chip of the cooling system, disabling the heating function and severely impacting driver comfort. After a full day of ‌comprehensive flushing of the cooling system and ‌antifreeze replacement‌, the problem was resolved. It set a record of a ‌1,400-kilometer emergency mission‌.

2. ‌24/7 Support across Time Zones‌

With vast service areas, remote support becomes a critical duty. Despite the challenges posed by time zones, Jiang maintained ‌round-the-clock responsiveness‌. On October 29, 2025, late at night when he was ready to rest, Jiang sprang into action when an Armenian engineer requested urgent assistance. Through remote guidance, he pinpointed the fault as ‌low air pressure‌  After parameter adjustments, the vehicle swiftly resumed operation, averting a crisis.

3. ‌Continuation of Expertise‌

Jiang has organized ‌over 100 online/offline training sessions‌ for agents and regional engineers in recent years, empowering ‌200-300 technical professionals‌. He deeply integrated the service philosophy of ‌“Go with SANY, no more waiting”‌ into the global network.