Late-Night Emergency Call, Plea for Help Amid Torrential Rain

Late on the night of May 22, heavy rain poured in Hunan. Tang Youjun and Liu Yawei from the Zhuzhou Direct Service Center had just completed an urgent repair when they received an emergency plea from a client in Pingxiang, Jiangxi—the steering wheel made abnormal noises while driving. They diagnosed a power steering pump failure via video call.

108 Kilometers "Braving Wind and Waves"

With rain veiling the sky and roads flooded, the engineers remembered their promise of "24-hour on-site service" and resolutely embarked on the 108-kilometer rescue journey. Upon arrival, they completed the inspection and repair in the downpour, getting soaked to the skin. They then followed the vehicle for 30 kilometers to confirm safety, returning to their post only at 2 a.m. On June 9, the client delivered a banner to the Zhuzhou Direct Service Center, praising SANY Direct Service: "The on-site model is unique, operating 24/7!"

Client's Urgent Call, Swift Response

In mid-to-late May, a client urgently needed repairs for damaged parts repaired on a used trial vehicle. Zhu Xueke and Liu Yuxuan from the Loudi Direct Service Center sprang into action upon hearing the news. They inventoried over 20 parts and rushed through the rain to the client's charging station. Seeing them, the client exclaimed in admiration: "You arrived so quickly!"

As night fell and a light drizzle began, the client worried: "Can you still repair it in the rain?" Zhu Xueke and Liu Yuxuan responded firmly: "Tonight, we will definitely make the vehicle renewed!" They worked through the rain until 12:30 a.m., tightening the last bolt to renew the vehicle.

Midnight Dispatch, Perilous Mountain Road Journey

At 10 p.m. on June 4, Jiang Zhihong from the Guangzhou Direct Service Center, after completing a repair, received a rescue call from a Heyuan client. The vehicle's BMS went offline, preventing acceleration to highway speed and causing shutdown. He immediately contacted the driver, advised on safety measures, and drove to the scene at once. Despite sharp mountain curves and poor visibility, his rescue mission never paused.

Troubleshooting in Darkness, Lighting Hope

With no streetlights at the site, Jiang Zhihong held a light in one hand and fixed the fault with the other. By 1 a.m., he successfully repaired the malfunction. Jiang Zhihong then followed the vehicle for unloading and the return trip, ensuring everything was normal before returning to base. This cross-city rescue earned the client's strong recognition of SANY service, who highly commended the direct service engineer and presented a banner.

Through their actions, they embody the warmth and strength of SANY Direct Service, safeguarding every journey for clients and fostering trust and connection in every rescue.

cr. SANY TRUCK WeChat Official Account